Do you have a question regarding an order placed during this second containment? Here are some answers to frequently asked questions.
When will my order be delivered?
Online orders deliveries are assured, however delivery times are likely to be extended.
For more informations about transport :
How do I collect my package from a relay point / post office?
We have provisionally extended the delay for returned items. For orders placed between29th October and 1st December 2020, the delay has been extended to 14 days after the end of the self-isolation period.
We have taken all measures necessary to ensure that your orders are safely prepared in strict accordance with current health and safety protocols. Our organisation is fully adapted to the current situation: order management is undertaken remotely, and expedition team continues to send your orders and avoids all physical contact.
If you have any further questions, please contact our customer service.