Once placed, you can no longer modify your order. Only Customer Service can help, and only if your order show a "Payment accepted" status. As soon as your order is being prepared, it can no longer be modified or cancelled.
You can change the order's delivery address, but only within a short period of time and only by contacting Customer Service. If the order is being prepared, the delivery address cannot be changed.
Once your order has been placed, you will receive confirmation by email. If you have not received an email, please check your junk mail. If you still can't see an email, please check that you have entered the correct email address in the "My Account" section, followed by "My information". Note that the "My Orders" tab groups together all of your orders. If your order has been successfully placed, you should see it listed there.
If you still cannot find your order, please contact Customer Service.
Payment is made as soon as the order is validated.
Schmoove does not offer gift wrapping for its products.
Schmoove does not allow item reservations. This means items in your basket will not be reserved.
As soon as your order is shipped, Schmoove will make your invoice available in your account, under the “My Orders” section.
For any problem related to the receipt of your order (non-compliant item, incomplete order, etc.), please contact our Customer Service within 15 days of receipt of your order.
From the receipt of your order, you have thirty (30) days to return your footwear to us. After this deadline, the return will be automatically refused. Once your return has been validated, a refund will be credited back to the account used for payment (PayPal or bank card).
Please note: all returns must first be registered in your account, under “My orders”, followed by “Details”. As soon as you register your return, go to "My Returns" to print out the return slip and place it inside your package. At the same time, print out the return address label to benefit from free postage* (*free returns from 80€ of purchase.)
CLICK HERE for step-by-step instructions for returning items.
Returns must be sent to the address indicated on the return slip and cannot be dropped off at a relay point or in Schmoove stores.
Schmoove does not offer exchanges. If an item is unsuitable, please return it for a refund and then place a new order. This ensures faster delivery times and avoids stock shortages.
If you have a problem with one of our products, please provide details to Customer Service, specifying your order number, the date of purchase and attach photos showing the defect.
For any complaint concerning an in-store purchase, please contact the relevant store.
Upon receipt of your return, its status will be changed from "pending parcel" to "parcel received". This status can be viewed in your customer account in the “My Returns” section.
Once your return has been validated by the Schmoove teams, we will refund the amount of your purchase by crediting the account that made the payment.
Returns are processed within 5 working days. The refund of your order will only be made at the end of the return processing time, and is then subject to interbank deadlines.
I haven't received my refund
Please contact our Customer Service if you have not received your refund within 15 days of us receiving your package.
Schmoove offers several delivery options:
- Express delivery (Metropolitan France and Corsica): delivery within 24 hours for all orders placed before noon (from € 4.90)
- Standard delivery (Metropolitan France): 2 to 3 working days
- Delivery in Europe: 2 to 6 working days depending on the country.
Schmoove will not charge you for shipping costs to France (Colissimo) and Europe.
Here is the list of countries to which we deliver.
You can track your delivery using the slip number provided in the shipping email for your order, on the carrier's website:
COLISSIMO SUIVI: Colissimo delivery tracking
CHRONOPOST: Chronopost delivery tracking
Our Parisian stores are not able to receive e-shop orders.
Absent at the time of delivery?
With the Chronopost Express home service, you will be notified of the approximate delivery time the day before delivery. It is possible to reschedule a delivery.
With Standard Colissimo home delivery, your package will be left in your letterbox. If the package does not fit, it will dropped off at the nearest relay point.
If the deadline for your Chronopost Express delivery has not been respected, please contact our Customer Service within 72 hours of the planned delivery date.
You can track your package using the tracking link provided in your order's shipping email.
If the shipment time seems unusually long, or your package is indicated as delivered even though it has not been received, please contact Customer Service.
Please refer to our page regarding the care of your Schmoove shoes.
As expert shoemakers, the workmanship and the fit must be flawless. SCHMOOVE therefore only uses production sites that offer the savoir-faire we require. Production is mainly in Portugal, a country famous for its know-how particularly regarding leather footwear, alongside China, for the specialist knitted uppers used on ECHO models.
You can modify your information at any time by going to "My Account" followed by the "My information" section. For any questions or comments about the way we process and use your personal data, please contact us at the following email address: firstname.lastname@example.org.
You can change your password in the "My Account" section, followed by "My Information".
If you wish to delete your customer account, please send a request by email to the following address: email@example.com.
A code is assigned to each discount voucher. To use it, you must go to your basket after adding at least one product, and add the code in the field indicated.
You can find a Schmoove store or the closest reseller to you by going to the “Our stores" page, then enter your post code and validate. The list of stores/outlets closest to you will be displayed.
The item you want may come back into stock. To be informed in real time of its availability, please check the "Notify me when the product is available" option on the product information page.
Our Customer Service is available Monday to Friday, 9 a.m. to 7 p.m., on +33 2.52.65.02.15. You can also send us a message via the site's contact page.