How can I return an item ?

All returns must be sent to the Company within fourteen (14) working days following the return agreement. You can choose between two ways of refund:

- a refund on your bank card
- a credit note on your customer account

You have to inform us of your intention to return the item and the reason for returning it, going to "Order history and details" in your customer account and by clicking on "details". Once your return registered, we will deliver you a return number available in the heading "My merchandise return". We invite you to print and join it to the parcel.

  

How can I exchange an item ?

I fyou want to exchange your item for another size or for another model, we request that you select "credit note" when you register your return. Upon receipt of your parcel, we will send you the code of the credit note and you can place a new order with it.

How can I track my order ?

You can check the delivery of you order thanks to the tracking number written on your customer account by clicking on "Order history and details". Then, click on the link to track the delivery of your order or go to the carrier website UPS Standard.

How can I clean and maintain my pair of Schmoove shoes ?

It is very important to clean your shoes before to wax. We advise to use a dry brush or a slightly damp cloth to clean softly your shoes. Do not machine wash your pair of shoes. Do not forget to use a water-repellent quickly after the purchase because it can protect from the rain and can avoid the appearance of stains. Nevertheless, be careful of the vanish, the oily leather and the synthetic which need some specific oils.

To remove some stains, you have to clean your shoes carefully, beforehand you can try out if you use a stain-removing. Do not wash with water and soap if you want to remove greasy stains. It would be better to sprinkle the stains with talc before to swab and start again if it is necessary.

 

How can I find a Schmoove store in my area ?

You can find the nearest Schmoove store by visiting the following page: http://www.schmoove.fr/magasins/

  

How can I use my vouchers ?

A code is allocated to each discount voucher (ex : SCHXII ). In order to use this voucher, you must go to your "shopping cart". When your cart is filled with the products you want to order:

1. Click on the "Cart" button.
2. Underneath your order summary, enter the code of the voucher (ex : SCHXII ) in the space provided and then click on the "Add" button.
3.Check your order summary to see if the discount has been correctly taken off to the total price of your order.


  Secure shopping
  Customer Service +33 02 51 66 36 53
  Easy returns