Schmoove online returns and exchanges

If you are not satisfied with your purchase for some reason, we will be happy to accept your return within 14 days after receipt of your order.

Our teams inspect each return. For it to be accepted, the shoes should be in in the same conditions in which you received them, new and unworn, with their accessories (laces, bags, etc.) and in their original packaging. Attention: the shoe box should not be used as transport carton and must be undamaged upon arrival and clean for resale.

It is important to watch out when trying the shoes. We recommend testing the shoes on a clean floor, carpet type, to avoid damaging the sole. The return of shoes with damaged sole will be refused.

We reserve the right to refuse a return if all the conditions are not respected, if the product has a damage or for hygienic reasons. In that case, we will resend you the shoes.

The return shipping costs remain chargeable to the consumer (refer to the general terms & conditions)

A - Start a return procedure

Refer to our general terms and conditions - Article 8

> In « My account », go to the heading « Order history »

> Then, click on the number of your last order and tick the item that you want to return (The tick box does not appear if you exceed deadline so we invite you to contact the customer service).

> Below, fill in the form « Merchandise return » notifying the reason of your return and if you want a refund or a credit note.

We do not exchange directly. We invite you to select a "credit note" which will be available in your Schmoove account upon receipt of your return. In this way, you will reorder the pair of shoes wanted.

> And finally, click on « Create a return label » to register your return.

B - Follow and pack your return

> Once your return accepted, the status will become "Waiting for package". The return agreement is available in the heading "My merchandise returns" and we invite you to print it and join it inside the parcel.

> Returns may usually processed in 3 working days from their receptions. However, during full periods, process can require until 7 working days.