We reserve the right to refuse a return if all the conditions are not respected, if the product has a damage or for hygienic reasons. In that case, we will resend you the shoes.
The return shipping costs remain chargeable to the consumer (refer to the general terms & conditions)
Refer to our general terms and conditions - Article 8
> In « My account », go to the heading « Order history »
> Then, click on the number of your last order and tick the item that you want to return (The tick box does not appear if you exceed deadline so we invite you to contact the customer service).
> Below, fill in the form « Merchandise return » notifying the reason of your return and if you want a refund or a credit note.
We do not exchange directly. We invite you to select a "credit note" which will be available in your Schmoove account upon receipt of your return. In this way, you will reorder the pair of shoes wanted.
> And finally, click on « Create a return label » to register your return.
> Once your return accepted, the status will become "Waiting for package". The return agreement is available in the heading "My merchandise returns" and we invite you to print it and join it inside the parcel.
> Returns may usually processed in 3 working days from their receptions. However, during full periods, process can require until 7 working days.